Common Errors
1. I received a "502 Authentication Error." What does this mean?
The most common reasons for this error is an incorrect username/password. In addition to providing the wrong username or password, this may also mean that your credit card expired or your account is on hold. Remember, if you change your password, our system can take a few hours for your new password to be put in place.
2. I received a "400 too many connections" error. How many connections are allowed?
We allow a maximum of 10 connections to each of the server groups. When your newsreader tries to open too many connections to the servers, this error will result. The error usually is not too serious. Just cancel the task you are trying to start, and wait until one finishes. If you are disconnected from your ISP, or if your news reader terminates improperly, the servers may need some time to recognize that the connection is no longer active.
3. When I try to connect my newsreader returns with the error "10060 server not found" What does this mean?.
Please check the configuration of your newsreader and make sure it's configured to access news.usenetserver.com and try to connect again.
4. When I post, why do I receive the error "440 posting failed: header not in internet syntax"?
Your posting software must use a correctly formatted email address (not necessarily a valid email address).
example ("username@domain.tld")
5. Why did I receive a "10061 Connection Refused" error?
This error indicated that the server you are connecting to has temporarily reached its connection limit. After a brief pause you should try to connect again and our load balancing hardware will connect you to an available server.
6. I received a "480 authentication required" error when trying to log on. What should I do?
Your newsreader software is not configured to send your username and password. Please check your software configuration to verify that you have entered your username and password.
7. I received a "423 no such article" or a "430 no such article" error when downloading. What is the problem?
The most common cause is that the article in question has expired and dropped off our storage system.
8. I am experiencing slow speeds. What can I do?
We have a customer interface that allow users to select different routes to take from our network. The page will require you to login with your UseNetServer username and password. This is intended to be a tool for users who are getting slower than expected speeds. If you are already maxing out your internet connection please do not make arbitrary route changes. Please read the disclaimer at the bottom of the routing page before selecting a new route.
9. How many groups do you carry, and do you have a list?
We carry over 68000 groups. We carry all the official groups that the Internet Software Consortium have created plus thousands of "rouge" groups. You can search our newsgroup list using our web based search page. Or you can download the current group list here.
Initial start up questions
1. Who is UseNetServer.Com
UseNetServer.Com is product of UNS Holdings, Inc. We provide access to Usenet news groups and NNTP feeds for business and private use.
2. How do I create an account?
We have a fully automated and secure server for signing up, which can be accessed from here.
3. What are your terms of use?
We have a legal document explaining our terms of use. Please read it before joining our service. It can be found here .
4. How much does the service cost?
We have broken our pricing up into a number of sections which can be viewed from the Sign-Up page.
5. What do you mean by "anonymity"?
At Usenetserver.com, it is our goal to keep your personal information
as private as possible. Our news servers remove the X-TRACE header and NNTP-posting-host header, thereby removing where you posted from. Other users only see from which
UNS server you posted. We also do not monitor what you download. We only
monitor how much you download in accordance to your chosen account.
Please understand that we only see byte data and nothing else.
6. What do you mean by "completion"?
We peer with other news providers around the world to ensure you get the most data available. Under normal conditions we have over a 99% completion rate in our multi-part binary groups. We always have a random sample of our completion rates on our front page.
7. What do you mean by "speed"?
Our servers are connected to the Internet with over 30 gigabits per second of connection capacity. We can handle all that UseNet can throw at us. Further more, we can offer all our broadband users (cable/xDSL) unrestricted use.
8. What do you mean by "retention"?
Retention referes to the lenght of time we store articles. An article posted today will stay on the system for our retention period and then drop off and no longer be avaiable. We have over 900 Terabytes of storage for articles. As UseNet grows, we add more storage to ensure that you get the best retention possible. Our current retention period is 101 days.
9. What is NNTP?
NNTP (Network News Transfer Protocol) is the predominant protocol used by computers (servers and clients) for managing the notes posted on Usenet newsgroups. NNTP replaced the original Usenet protocol, UNIX-to-UNIX Copy Protocol (UUCP) some time ago. NNTP servers manage the global network of collected Usenet newsgroups.
10. Are there any limits on the number of downloads?
There are no limits on the amount of data you can download.
11. How can I check on the status of the network?
Changes and updates to our network are posted for your convenience. Visit our Network Status page to view them.
12. Do you support SSL encrypted UseNet access?
Yes! Click here for full details.
New User Issues
1. I am a new user and cannot login using my username and password.
All customers have full access to all our news server farms. These farms can be accessed via the names:
- news.usenetserver.com (all groups)
- secure.usenetserver.com (all groups, SSL)
- text.usenetserver.com (text only groups)
the virtual servers nntp1.usenetserver.com - nntp4.usenetserver.com make up news.usenetserver.com. You are allowed to connect to each of the nntp server groups directly if you wish.
2. What port should I connect to?
Port 119 is the default NNTP port, but we support ports 23, 25, 119, 1720, 3128 and 8000. Secure.usenetserver.com only allows encrypted SSL connections on ports 443, 563 and 8080.
3. How do I contact support at UseNetServer.com?
Please check our Contacts page for all contact information.
Account Changes and Support
1. I need to make changes to my account, how do I do this?
Visit our secure account login . To login, simply use your login name and password. You are not required to add @usenetserver.com. iFrom this secure server, you may view invoices and make account changes,
including changing your password, credit card number, and even your
personal information, such as e-mail address, contact numbers and
mailing address.
2. How do you charge monthly accounts?
Billings will occur every month from your last payment. That is to say if you purchased your account on January 2nd, your next billing would be on Febuary 2nd. Pro-rated refunds will not be issued on accounts. When you cancel your account, it will automatically set to close at the end of that billing period, and you will not be charged again.
3. How do I re-activate my account?
Most re-activations can be done through our control panel. Login to the homepage or here and click the "Renew Account" link. Select the desired account type and click "Submit". For other questions or requests regarding re-activations all that is required is an email to support@usenetserver.com. lease include: Your full name, email address you signed up under and login and password. This information is required to verify that the request is coming from the account holder.
4. How do I cancel my account?
Most cancellations can be done through our control panel. Login on the homepage or here and simply click the "Stop Autorenew" link. For other cancellation questions or requests email our support department at support@usenetserver.com. Please include: Your full name, email address you signed up under and login and password. This information is required to verify that the request is coming from the account holder.
5. How do I get an existing newsgroup added?
Please send an email to our support department, with the name of the existing group and it will be added within 72 hours.
6. How do I create a newsgroup?
Creating a newsgroups is a complex process. We have a page that will help you through it. Click here to view our How to Create a Newsgroup page.
7. How do I change my account type?
To request a change in account type please contact support here . A customer support representative will assist you in making the change.
8. How can I contact support?
Please direct your correspondence to support@usenetserver.com or call our 24/7 Customer Support Line at (602) 515-0924. You can also use chat live with a representative.
Click here for Live Chat
9. How can I traceroute my IP address?
You can trace the path from our network to your machine. Click here to see the path we are currently taking to you.
