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20 Connections/SSL Included600 Days Retentionas low as $15.98/monthSIGN UP NOW!
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10 Connections/SSL Included600 Days Retentionas low as $13.32/monthSIGN UP NOW!
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Tell your friends about UseNetServer and earn a $10 credit on your account for every person you refer to UNS. Check out the link below for full details.
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Support
24/7 Customer Support - 1 (602) 515-0924
Customer support handles all support issues, INCLUDING BILLING.
Email Support
support@usenetserver.com. A confirmation email will be sent with a ticket ID. If you do not receive a ticket ID, your e-mail may have been classified as spam. Please contact support via chat or telephone if you do not receive a ticket ID within an hour of sending an email.
Support via Live Chat
Common Errors
1. I received a "502 Authentication Error." What does this mean?
The most common reason for this error is an incorrect username/password. Be sure to check your newsreader and make sure you have the current login credentials provided in your news client. If you recently updated your login details, it can take our system up to 30 minutes to have this information propagated across all servers.
Another reason for this error may be that your credit card expired or your account is on hold. You may want to log into your account at www.usenetserver.com to check your account status.
2. I received a "502 Maximum connections Exceeded." error. How many connections are allowed?
Our account options are broken down into 2 categories: High Speed and High Speed Plus. We allow a maximum of 10 connections for High Speed account and a maximum of 20 connections for High Speed Plus accounts. When your newsreader tries to open too many connections to the servers, this error will result. The error usually is not too serious. Just cancel the task you are trying to start, and wait until one finishes. If you are disconnected from your ISP, or if your news reader terminates improperly, the servers may need some time to recognize that the connection is no longer active.
3. When I try to connect my newsreader returns with the error "10060 server not found" What does this mean?
Please check the configuration of your newsreader and make sure it's configured to access news.usenetserver.com and try to connect again.
4. When I post, why do I receive the error "440 posting failed: header not in internet syntax"?
Your posting software must use a correctly formatted email address (not necessarily a valid email address).
example ("username@domain.tld")
5. Why did I receive a "10061 Connection Refused" error?
This error indicated that the server you are connecting to has temporarily reached its connection limit. After a brief pause you should try to connect again and our load balancing hardware will connect you to an available server.
6. I received a "480 authentication required" error when trying to log on. What should I do?
Your newsreader software is not configured to send your username and password. All of our accounts require that you log into our servers with the correct credentials. Please check your news client's configuration to verify that you have your client using a username/password login method.
7. I received a "423 no such article" or a "430 no such article" error when downloading. What is the problem?
The most common cause is that the article in question has expired and dropped off of retention.
8. I am experiencing slow speeds. What can I do?
To overcome slow speeds, please max out your connections to 10 and try using a different port. The following ports are available for news.usenetserver.com:
• 119 (default)
• 20
• 23
• 25
• 3128
• 7000
• 8000
• 9000
9. How many groups do you carry, and do you have a list?
We carry over 68000 groups. We carry all the official groups that the Internet Software Consortium have created. You can search our newsgroup list using our web based search page or you can download the current group list here.
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